1. Who we are
This website is operated by Earvia Health, a private business based in Germany. We sell consumer-grade hearing support products (non-medical) to customers in the UK, Canada, USA, Australia, and other countries via WooCommerce.
2. What data we collect
We may collect and store the following personal information when you interact with our site:
- Name
- Email address
- Shipping and billing address
- Phone number (if provided)
- Payment details (processed securely via Stripe – we do not store card information)
- IP address and browser/device data (for analytics and security)
3. How we use your data
We use your personal data to:
- Process and deliver your orders
- Send order confirmations and relevant updates
- Respond to customer service requests
- Prevent fraud and ensure website security
- Comply with legal obligations
We do not sell or rent your personal data to third parties.
4. Third-party services
We use the following services that may process data on our behalf:
- WooCommerce (store and order management)
- Stripe (secure payment processing)
- Meta Ads (Facebook/Instagram) – with consent, for marketing and retargeting
- Google Analytics / Google Ads – for performance tracking (if enabled via consent banner)
These services are GDPR-compliant or certified under international data transfer frameworks.
5. Cookies & Consent
Our website uses cookies to improve your experience and analyze traffic. You can manage your cookie preferences through our [cookie banner].
6. Your rights
You have the right to:
- Access your data
- Request correction or deletion
- Object to data processing
- Withdraw consent at any time
- File a complaint with your local data protection authority
To exercise any of your rights, contact us at:
📧 support@earviahealth.store
7. Contact us
If you have any questions about this Privacy Policy, feel free to reach out:
Earvia Health
Germany
📧 support@earviahealth.store